Frequently Asked Questions

Got a question about payments, fitness passes, our services and facilities or corporate memberships? Take a peak at the info below to find the answers to  some commonly asked questions.

Can’t find an answer to your question below?  Please contact our health and fitness manager Richie Heap on (03) 450 9126 or email: richie@lakesleisure.co.nz.   

PAYMENTS

Q. How does the Direct Debit Fitness Pass work?
A. If you sign up for a Direct Debit Fitness Pass you will need to complete and sign a direct debit authorisation form, giving us permission to debit your bank account for the applicable amount every fortnight or month. You can also opt to pay a Direct Debit Fitness Pass using your credit card.

Funds will be debited from your bank account or charged to your credit card for the minimum contract term and until you notify us in writing (providing two weeks notice) that you wish to cancel your membership. Please see our cancellation policies for full details.

All payments are debited / charged in advance.

Q. Can I cancel my membership?
Memberships can only be cancelled upon expiry of the initial membership contract term. All cancellations must be in writing and require two weeks notice. Please see our cancellation policies for full details.

Q. Can I transfer my membership?
Memberships may be transferred to another person upon payment of the applicable transfer fee of $50. Membership transfers must be notified in writing, providing two weeks notice.

FITNESS PASSES

Q. What am I entitled to use with my Fitness Pass?
A. The Fitness Pass entitles you to use the Alpine Health and Fitness Centre, group fitness classes, Alpine Aqualand and casual use of other QEC facilities (subject to availability).

Q. Do I have to pay a joining fee to join Alpine Health and Fitness?
A. No, there is no joining fee to become a member of Alpine Health and Fitness.

Q. I don’t want to use the swimming pool – can I get a discounted Fitness Pass just for Alpine Health and Fitness?
A. No, a “gym-only” pass is not available. All Fitness Passes are fully inclusive of all services offered by Alpine Health and Fitness.

Q. Can I use my Fitness Pass to participate in classes and activities organised by community groups?
A. Your Fitness Pass entitles you entry to participate in those activities provided by Lakes Leisure Limited only. Fees will still be payable directly to community groups providing activities at QEC.

Q. If I have an individual pool pass for Alpine Aqualand, Arrowtown Memorial Pool or Wanaka Community Pool what happens if I want to upgrade to a Fitness Pass?
A. To upgrade your existing individual Alpine Aqualand, Arrowtown Memorial Pool or Wanaka Community Pool pool pass you must first select the type of Fitness Pass you wish to purchase. We will calculate the remaining pro-rata value of your pool pass between the date of expiry of your pool pass and the date that Alpine Health and Fitness opens for business. This amount will be subtracted from the cost of your Alpine Health and Fitness “Fitness Pass”.

To work out your upgrade credit:

Value of pool pass _______________	=      Cents per day
365 days
Cents per day x # of days overlap = credit amount

Example 1:
Janice’s 12 month pool pass expires 1 November 2009. The pass cost $315, which equates to 86 cents per day. Janice decides to upgrade her pool pass to a 12 month Prepaid Fitness Pass. Alpine Health and Fitness opens 24 October 2009. This equates to 8 days in overlap of service. 8 days multiplied by 86 cents equals $6.88. Janice will receive a $6.88 credit towards the cost of her 12 month Fitness Pass.

$315 ______________	=      86c per day
365 days
86c    x    8 days overlap   =  $6.88 credit

Example 2:
Alan has a 3 month adult pool pass which cost $104 expiring 15 December 2009

$104 _______________	=      28c per day
365 days
28c per day    x    52 days overlap  =  $14.56

Therefore Alan will receive $14.56 credit towards the cost of his Alpine Health and Fitness “Fitness Pass”.

Q. If I have a Family pool pass for Alpine Aqualand, Arrowtown Memorial Pool or Wanaka Community Pool what happens if I want to upgrade to an Alpine Health and Fitness “Fitness Pass”?
A. It is possible to upgrade your Alpine Aqualand, Arrowtown Memorial Pool or Wanaka Community Pool pass to include access to the Alpine Health and Fitness. Fees payable are dependent on a number of factors. Please contact Manager Richie Heap to discuss your specific situation on 450 9126 or richie@lakesleisure.co.nz.

Q. Can I put my Fitness Pass on hold?
A. Yes you can. If you have opted to pay for your Fitness Pass via Direct Debit we can place your Fitness Pass on hold for a period of up to six months upon payment of the applicable hold fee of $10 per month.

If you have a Pre Pay Fitness Pass you can only put your Fitness Pass on hold due to medical reasons. Please discuss your specific situation with Manager Richie Heap.

SERVICES AND FACILITIES

Q. What sort of equipment is available to use?
A. A complete range of New Life Fitness cardio and strength equipment, full range of free weights, Kayak Erg, swiss balls, medicine balls and a variety of stretching and balance equipment are all on offer for your use.

Q. Who are your personal trainers and what will personal training sessions cost?
A. We have several personal trainers contracted to provide services within our centre. The cost of personal training sessions will need to be negotiated between you and your personal trainer directly.  Click here to meet our current trainers.

Q. Do you offer group fitness classes?
A. Yes, Alpine Health and Fitness offers a range of Les Mills fitness classes., along with Zumba, Yoga, aqua aerobics and pilates.  Click here to view our group fitness timetable.

Q. What hours will you be open?
A. Our hours of operation will be the same as Alpine Aqualand as follows:

Mon - Fri 6am - 9pm

Sat / Sun 8am - 8pm

Weekend hours apply during public holidays

Q. Will there be a Cafe?
A. We are currently investigating options for the provision of a café. This will be subject to membership level and demand as the café must be economically viable.

Q. Is there a crèche available?
A. Formal child care facilities are not currently provided at this stage however a non-supervised play area - “Play Time” - is available for members’ use. A dedicated group of parents have committed to operate the play area on a roster basis.

Play Time will be held Monday to Friday 9:45am to 11:15am, free of charge and subject to availability. This will enable mums and dads to attend the 10:00am Group Fitness classes. Due to the staging of events at the Queenstown Events Centre, Play Time may not be available at all times. We will provide as much notice as possible for any closures. Play Time is not available during public or school holidays.

Please note Lakes Leisure is not the operator of this service.

Q. Can I use my Fitness Pass for rock climbing sessions on the Rockatipu climbing wall?
A. Your Fitness Pass cannot be used for rock climbing sessions on the Rockatipu climbing wall due to the necessary supervision, licensing and equipment requirements. Rockclimbing sessions may be purchased separately at just $17.50 including equipment or $12.50 without or a 10 session rock climbing pass can be purchased for $150 including equipment or $100 without. Please contact Lauren Moyes, Community Programmes Coordinator, on 03 450 9103 or lauren@lakesleisure.co.nz  for further information.

CORPORATE MEMBERSHIPS

Q. Are corporate memberships availabe and how do they work?
A. Yes, corporate memberships are available to qualifying companies. To qualify companies must have three or more employees as financial members at the same time. Please contact Richie Heap on 450 9126 or richie@lakesleisure.co.nz for further details.

Events